UX design · Support engineering · Apps
Hi, I'm Michael.
I design and build apps and internal tools. I spent seven years in fleet telematics support, most recently as a Rapid Support Engineer building internal tools, and before that as a Sr. Product Support Engineer. That's taught me what people really need from the software they use every day. My UX certificate from the University of Washington gave me the design skills to deliver it.
Android app · Free on Google Play
VMote
A Wi-Fi remote for Valerion projectors, built for phones and foldables.
Professional work · UX/UI lead
Unified Support Platform
One internal tool in place of many. I led the UX/UI on a team of four.
Web app
4K UHD Blu‑ray Tracker
Every upcoming 4K Blu-ray release, with dates, editions, ratings and prices.
UX class project · Concept
Critr
A concept for a game that rewards you for using your phone less. Designed for my UX class, never built as a real app.
Professional work · UX/UI lead
Unified Support Platform
An internal web app that brought a scattered set of support tools into one place. On a team of four, I led the UX and UI redesign that gave the customer support team a faster, more coherent way to troubleshoot.
- UX/UI lead, team of 4
- Customizable dashboard
- One pattern for every tool
Web app
4K UHD Blu‑ray Tracker
Every upcoming 4K Blu-ray release in one place, with release dates, studios, editions like SteelBooks, IMDb ratings, prices and retailer links.
- Filter by month, edition or this week
- Search titles and studios
- Grid or list view
UX case study · Class project
Critr
A fun way to cut down on phone use. A mobile game concept that rewards you for picking up your phone less, designed from user research in the University of Washington's UX & Visual Interface Design certificate.
Critr is a design concept from my coursework, not a real product. It was never built or released, so there's no app to download.
- 16 user interviews
- Journey map, competitive analysis
- Wireframes to hi-fi
Michael KonieczkiPronounced: connect-ski
My experience in customer care and technical support has galvanized my belief that UX is like a joke: if you have to explain it, it's not that good.
My UX & Visual Interface Design certificate from the University of Washington sharpened those instincts. These days I put them to work building apps of my own, like VMote and the 4K UHD Blu‑ray Tracker.
m.a.konieczki@gmail.com